Arrival times are pre-communicated; carriers are expected to meet these deadlines barring unforeseen circumstances.

They must update dispatch immediately, adjust the shipment status on the platform, and provide an estimated time of arrival.

Carriers must follow loading protocols, using straps and tie-downs as needed, and document securement measures.

Yes—carriers should cross-check the shipment against provided details and note any discrepancies on the bill of lading.

The carrier must document the damage with photos, update the bill of lading, and notify the support team promptly.

Pickup times are communicated via the platform and through direct contact with the shipper prior to arrival.

Any discrepancies must be documented on the bill of lading and reported to both dispatch and the client immediately.

A completed bill of lading, photographic evidence (if needed), and client signatures must be obtained and uploaded.

Delivery delays caused by carrier negligence may result in reduced ratings or financial penalties; uncontrollable delays are reviewed on a case-by-case basis.

The bill of lading is completed on-site with the client, documenting pre-existing damage, then uploaded to the platform.

The platform integrates messaging, email alerts, and SMS updates for real-time communication during transit.

After delivery, the client’s signature and any required photos are uploaded via the carrier dashboard.

Carriers must adhere to industry-standard safety guidelines and any additional instructions provided by the shipper.

Changes are updated in real time through the platform, with immediate notifications sent to the carrier.

Carriers must notify dispatch immediately through the portal, allowing the system to reassign the job as necessary.

A 24/7 dispatch support team is available via chat, phone, or email to help with any booking-related concerns.

Under specific circumstances and with support approval, job reassignments may be permitted.

A real-time tracking feature on the dashboard displays assignment status from booking to delivery.

Repeated assignment declinations may affect performance ratings; however, valid reasons for non-acceptance are considered.

They should immediately update their availability and contact support to resolve any conflicts or reassignments.

Dispatch details are provided via the dashboard, email alerts, and optional SMS notifications.

Yes—the portal allows filtering by location, vehicle type, shipment size, and timing.

Emergency assignments are flagged as high priority and available carriers are alerted immediately.

Yes—if all carriers are booked, a waiting list is maintained and carriers are notified when slots open.

The system flags potential scheduling conflicts and confirms jobs only when a carrier’s schedule is clear.

Carriers can update their availability, preferred regions, and assignment types through their dashboard.

Yes—real-time schedule updates and future job listings are available to help carriers plan effectively.

Carriers receive pickup/delivery addresses, vehicle specifications, special requirements, and client contact information.

Jobs are matched based on availability, geographic location, vehicle type compatibility, and service preferences.

Carriers receive payments via direct bank transfer, ACH, or electronic payment platforms.

Yes—carriers may participate in seasonal promotions or earn bonuses during peak demand periods, as announced on the platform.

The dashboard provides detailed payment history, pending payments, and earnings reports.

A dedicated payments support team is available via chat, phone, or email to resolve any discrepancies or concerns.

Terms for cancellations or schedule changes are defined in the carrier agreement; fees or deductions may apply if changes are made without valid reasons.

Long-haul shipments factor in distance, overnight or multi-day transit requirements, and additional operational costs.

Once a job is completed and confirmed by the client, the carrier submits the bill of lading and payments are automatically scheduled.

These fees are included in the rate calculation or reimbursed separately upon proper documentation and client approval.

All pricing is managed through the platform to maintain consistency; carriers can indicate preferred thresholds during registration.

Rates are periodically adjusted to reflect changes in fuel costs, ensuring sustainable and competitive pricing.

Carriers earn a pre-determined percentage of the shipment fee; the specific split is outlined in the carrier agreement.

Yes—carriers can opt for expedited payment services for a nominal fee or under special arrangements.

Payments are processed within 7–10 business days after delivery confirmation, with expedited options available in select cases.

No. Joining the network is free; carriers earn a percentage of the shipment fee only upon successful job completion.

Rates are calculated based on shipment distance, vehicle type, market demand, fuel costs, labor, and equipment requirements to ensure competitive offers.

Click the “Help” menu in the sidebar or access the support section for FAQs, guides, and contact information.

In Settings, you can manage account info, customize notifications, and update privacy & security preferences.

When active, the mini line chart displays trends in review engagement (views/likes over time); hover over the chart for details.

The “Recent Activity” section shows your latest actions (such as adding or updating a review) with a link to “View all activity.”

The stats grid displays key data: Total Reviews, Companies Reviewed, Average Rating, and Helpful Votes—offering a snapshot of your review activity.

Click the “Write Review” button to access the review submission page where you can search for a company and share your experience.

Click the “Complete Profile” button on the card and follow the prompts to add your profile picture and other details.

Action cards guide you through essential tasks—such as “Complete your profile” (with a progress bar) and “Write Your First Review.”

Review recent transactions and contract updates; if discrepancies persist, contact Support for further assistance.

Quick Stats update in real time or at regular intervals to provide the latest information on your account.

The Quick Stats Sidebar Footer displays your Total Credit, number of Active Contracts, and any Pending Disputes.

Report technical difficulties, account issues, or questions about leads, contracts, payments, etc., through the support channels.

Use the “Contact Support” option to send a direct message or email (e.g., jos@stalm.co) for personalized assistance.

Access the Help Center in the Support section for FAQs, guides, and tutorials.

Activate two-factor authentication (2FA) and manage password resets via the Security settings.

Under Notifications, tailor alerts for new leads, contract disputes, payments, and other important events.

Use the “Team Management” option to add or remove users and assign roles (like Account Manager) to control access levels.

In Settings under “Company Profile,” edit your business details such as name, logo, and contact information.

Yes—reports include filtering options (by date range, status, etc.) to tailor the insights to your needs.

Financial Reports provide summaries of revenue, expenses, and tax details to help you understand your financial health.

The Reports section offers Performance Reports such as lead conversion rates and ROI analysis.

You can upload various business documents, including contracts, insurance certificates, and compliance files.

Documents are stored in an organized repository with folders and a search function for quick retrieval.

Use the “Upload Documents” option to add contracts, insurance, compliance files, and more.

Payouts track your lead payouts and any credits, keeping you informed of your earnings.

The Transactions tab provides a detailed log of all payments made and received.

In the Financials section, the Invoices tab allows you to view, filter, and pay invoices.

Positive reviews enhance your credibility, while flagged reviews may highlight areas for improvement; regular monitoring is key to maintaining service quality.

Disputed reviews are flagged under the “Disputed Reviews” tab, where you can view their status and provide additional documentation if needed.

The Reviews section displays customer ratings, snippets, and dates in a card-based list for easy browsing.

The logs include information such as contact name, call time, duration, and any notes added during or after the call.

Use the “Schedule Calls” option to book future calls or follow-up appointments that integrate with your calendar.

The Calls section includes a “Call History” tab that logs past calls with drivers or clients

Active contracts can be viewed in detail, with options for updating information, disputing issues, or initiating communication directly from the contract’s overview.

The Templates section offers reusable contract templates that can be quickly customized and deployed.

Active Contracts are live agreements you’re currently engaged in, while Draft Contracts are in-progress, unfinalized agreements.

The “Lead Analytics” section provides performance charts showing acceptance rates, payout trends, and other metrics.

he “My Leads” tab lets you filter and manage leads you’ve accepted or rejected, tracking their status and performance.

In the Leads section under “Buy Leads,” browse and purchase leads (such as Auto Transport or Freight leads) directly from the platform.

The platform adjusts to smaller screens by hiding the sidebar and providing a mobile-friendly menu for seamless navigation.

Quick Stats display your Total Credit, number of Active Contracts, and any Pending Disputes, offering an at-a-glance overview of your account.

Use the left sidebar with intuitive icons and collapsible submenus to access sections like Leads, Contracts, Calls, Reviews, Financials, Documents, Reports, Settings, and Support.

The dashboard shows Today’s Earnings, Week/Month-to-Date figures, Pending Disputes, and provides quick access to recent leads, contracts, and reviews.

It visually displays your progress in completing key onboarding tasks, helping you see what remains to be done

Click your avatar and select “Profile & Billing” from the dropdown menu.

The header greets you by name, shows your progress (e.g., “1 of 3 steps completed”) via a step tracker, and displays your avatar. Clicking the avatar opens a dropdown with Profile & Billing, Plans & Upgrades, Settings, and Log Out options.

The “Upgrade now” button (above Log Out) lets you review and choose a premium plan with additional features.

Use the left sidebar menu to navigate between sections like My Reviews, Companies, or Settings.

Under the “Companies” menu, click on “My Favorites” (indicated by a ❤️ icon) to view your favorited companies.

The left sidebar features your logo, main menu items (Home, My Reviews, Companies, Analytics, Settings, and Help), plan info, and a Log Out button. Click on any menu item (with its icon) to navigate.