Any discrepancies must be documented on the bill of lading and reported to both dispatch and the client immediately.

A completed bill of lading, photographic evidence (if needed), and client signatures must be obtained and uploaded.

Delivery delays caused by carrier negligence may result in reduced ratings or financial penalties; uncontrollable delays are reviewed on a case-by-case basis.

The bill of lading is completed on-site with the client, documenting pre-existing damage, then uploaded to the platform.

The platform integrates messaging, email alerts, and SMS updates for real-time communication during transit.

After delivery, the client’s signature and any required photos are uploaded via the carrier dashboard.

Carriers must adhere to industry-standard safety guidelines and any additional instructions provided by the shipper.

Changes are updated in real time through the platform, with immediate notifications sent to the carrier.

Carriers must notify dispatch immediately through the portal, allowing the system to reassign the job as necessary.

A 24/7 dispatch support team is available via chat, phone, or email to help with any booking-related concerns.

Under specific circumstances and with support approval, job reassignments may be permitted.

A real-time tracking feature on the dashboard displays assignment status from booking to delivery.

Repeated assignment declinations may affect performance ratings; however, valid reasons for non-acceptance are considered.

They should immediately update their availability and contact support to resolve any conflicts or reassignments.

Dispatch details are provided via the dashboard, email alerts, and optional SMS notifications.

Yes—the portal allows filtering by location, vehicle type, shipment size, and timing.

Emergency assignments are flagged as high priority and available carriers are alerted immediately.

Yes—if all carriers are booked, a waiting list is maintained and carriers are notified when slots open.

Carriers receive payments via direct bank transfer, ACH, or electronic payment platforms.

The system flags potential scheduling conflicts and confirms jobs only when a carrier’s schedule is clear.

Carriers can update their availability, preferred regions, and assignment types through their dashboard.

Yes—real-time schedule updates and future job listings are available to help carriers plan effectively.

Carriers receive pickup/delivery addresses, vehicle specifications, special requirements, and client contact information.

Jobs are matched based on availability, geographic location, vehicle type compatibility, and service preferences.

Yes—carriers may participate in seasonal promotions or earn bonuses during peak demand periods, as announced on the platform.

The dashboard provides detailed payment history, pending payments, and earnings reports.

A dedicated payments support team is available via chat, phone, or email to resolve any discrepancies or concerns.

Terms for cancellations or schedule changes are defined in the carrier agreement; fees or deductions may apply if changes are made without valid reasons.

Long-haul shipments factor in distance, overnight or multi-day transit requirements, and additional operational costs.

Once a job is completed and confirmed by the client, the carrier submits the bill of lading and payments are automatically scheduled.

These fees are included in the rate calculation or reimbursed separately upon proper documentation and client approval.

All pricing is managed through the platform to maintain consistency; carriers can indicate preferred thresholds during registration.

Rates are periodically adjusted to reflect changes in fuel costs, ensuring sustainable and competitive pricing.

Carriers earn a pre-determined percentage of the shipment fee; the specific split is outlined in the carrier agreement.

Yes—carriers can opt for expedited payment services for a nominal fee or under special arrangements.

Payments are processed within 7–10 business days after delivery confirmation, with expedited options available in select cases.

No. Joining the network is free; carriers earn a percentage of the shipment fee only upon successful job completion.

Rates are calculated based on shipment distance, vehicle type, market demand, fuel costs, labor, and equipment requirements to ensure competitive offers.